Yes, you can return the product within 14 days of receiving the product.
We would refund you 100% of your amount after receiving the product back
Reverse shipping expense has to be bear by the customer ,we won’t be refunding that amount
Once you open a return request our customer care team will mail the return address
Only if the return request is opened after 14 days ,we would decline the request
Yes you can get the product exchange within 14 days of receiving the product .
You can get the product exchange with a similar value or a higher value product.
After shipping the first product back to us and after verifying everything we will ship the new product back to you
If you have received a damaged product or the received product doesn’t suit your requirement then you can get the product exchanged within 14 days of receiving it
Just send a mail on our registered email id with your order number ,our customer care team will take it forward from there .
Refund
Yes after receiving the product back ,we will verify and refund you the 100% amount
You will receive the refund in the similar mode of payment which you have used while paying
If you feel that there is a error in handling your refund inquiry ,please submit another request at Help@HearSwitch.com . The request will be reviewed by another value employee
You will receive the refund within 48 hours of receiving the product back to us
Purchases made significantly outside of the 14 day refund window are not eligible for a refund request .
Cancellation
Yes, you can cancel the order after placing the order
You can cancel your order before the product is shipped
We won’t take that cancellation into consideration as the product is already shipped .
You will receive the refund within 48 hours of order cancellation
If you want to cancel your order and having difficulty with order cancellation ,please mark us a mail at help@hearSwitch.com with your order number
You will be charged a 10% order cancellation charge if any customization which you have requested is done before the order cancellation request
Shipping & Delivery
You order will be shipped within 3 days of placing your orde
Yes we ship goods all over the world .
We ship all our orders through DHL couriers
Custom Clearance of the buyers residence country will be handled by himself and all the necessary documents and charges will be beared by the customer
By any case if the delivery does not happen except being held up in customs we will refund you the full amount
Yes you can change the delivery address but it should be done before the product is shipped
No we don't charge anything ,shipping all around the world is free of cost
After we ship the product you will receive a mail with the tracking number and the shipping partner name . You can track the shipment from there on
If by any chance you don’t receive the tracking number ,you can reach out to us at help@HearSwitch.com
Generally all our orders are delivered within 10 working days
If you want your product to be shipped through express delivery ,you would be charged 15$ extra and delivery will be made within 7 days of placing the order
If you choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to us . If the return charges are higher than the order refund amount, no refund will be made
Product Related
If you are having the audiogram (hearing-test report), you can just email is and our team of trained audiologists will recommend you the correct hearing-aids as per your hearing-loss.
Once you will palace the order, our Customer Support Team will contact you and we will send you the mail where you will have to send the Audiogram
Each Hearing Aids has Twelve Months, International Warranty and whenever you will wish to avail the Warranty then Please connect with our Customer Support at help@hearswitch.com
No, all the mentioned cost of the Hearing Aids includes shipping and programming.
Yes if you want to get the Hearing Aids programmed by us then we will require the Hearing Aids Test Report.
Maximum two year old audiogram will work for getting the device programmed from us .
Product comes with full kit like ear tip ,receiver ,warranty card ,manuals ,dehumidifier kit and cleaning brush . Battery is not included as it stopped by the customs
Yes you will receive the product in original packaging
Each hearing aid comes with a unique serial numbers mentioned on the product and that can matched with the companies customer care
We will instantly open a return request and take the product back with no questions asked .
